FAQ’s - Liverpool Window Repairs

FAQ’s

Frequently Asked Questions

Q1. How do I know if I have Aluminium (metal) or UPVC (plastic) windows and doors?

A1. Measure the edge of the open door or window, Aluminium thickness is approx 30mm-50mm and tends to have a wooden sub-frame, UPVC is approx 60mm-80mm. Aluminium is colder to touch then UPVC but can still appear like UPVC when plastic coated.

Q2. When I close my window there is still a gap and draft?

A2. There are two main reasons for this problem, the locking mechanism may need adjusting or replacing or the hinges need replacing.,/

Q3. My front / back / patio / French door will not lock?

A3. Most commonly, just an adjustment is required if the door lock works when the door is in the open position.

Q4. How do I know if my doors are Patio or French doors?

A4. Patio doors are on rollers sliding open and French doors are on hinges and swing open.

Q5. I have condensation between the glass in my windows?

A5. Moisture has got inside your sealed unit and the only remedy is a replacement glass unit, which is far less expensive then replacing the complete window or door.

Q6. I have broken my key in the window/door lock?

A6. This can normally be extracted.

Q7. My window / door, is locked shut and I do not have the key to open it?

A7. The lock can be picked open and changed, causing no damage to the framework.

Q8. I need a cat flap fitted into the bottom of my door?

A8. The lower door panel if in glass can be changed to a solid panel with a cat flap fitted. Therefore you can keep the glass panel and refit when you move home.

Q9. I wish to lease my property but the local authorities insist that all above ground windows have child safety and fire escape hinges.

A9. The hinges can be changed and child safety catches can be fitted.

Q10. My door is catching, on the bottom of my threshold and the handle is stiff to operate?

A10. The door has dropped and requires realigning.

Q11. My door mechanism with multi point locks has broken. Do I need a new door?

A11. No, most times the lock can be renewed.

Q12. The handle on my window is turning but the window does not open?

A.12 This could be due to the handle is faulty or the locking mechanism inside the window is broken, both can be repaired.

Q13. My tilt and turn window is not functioning correctly?

A13. Most times this is because the window has dropped or jumped a cog inside the drive gear and can be rectified with a few adjustments.

Q14. Can most repairs be completed in one visit?

A14. Yes, we carry most parts on the van and 90% of jobs are completed in one visit.

Q15. Do you give free estimates, over the phone?

A15. Yes, if you tell us your Double Glazing problems, we can normally diagnose and supply you with a price over the phone.

Q16. My letter box / postal flap has broken?

A16. This can be replaced to match your existing fittings.

Q17. One of the hinges, have broken on my door?

A17. Most times the broken hinge can be renewed.

Q18. My window or door, is letting in water?

A18. Most leaks can be easily solved.

Q19. Do you replace windows and doors?

A19. No, therefore I make every effort to repair.

Q20. Do you charge, VAT or Call out?

A20. No, I do not charge a call-out fee and as a small family run business, I am not VAT registered.

Q21. My warranty has run out with either: Acorn, Anglian Home Improvements, BAC, Brampton Windows, Britrlite, Camelot, Crown, Crystal, Everest, Sutton Windows, Trade Windows, Weatherseal, Zenith or ANY other double glazing installer, do you have the parts to fix my windows or doors?

A21. Yes, we carry most parts on the van and can repair almost any type / make of window or door.

0151 281 8658 Request Quote

      EXCELLENT  
   Based on 205 reviews 
    
 
 
 
   
 
 
       Posted on Google  
   
   A google user 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent prompt and friendly service provided for a window lock repair. I contacted Liverpool Window Repairs and the job was fully completed  half an hour later!
  
 
      Posted on Google  
   
   Vee Rice 
 
 
 
 Trustindex verifies that the original source of the review is Google. Can’t praise them enough
  
 
      Posted on Google  
   
   Barry Hughes 
 
 
 
 Trustindex verifies that the original source of the review is Google. Karl and his team have just replaced some double glazing for me. The service from beginning to completion has been first-class. Professional, friendly...highly recommended. Many thanks Karl.
  
 
      Posted on Google  
   
   Debbie Craig 
 
 
 
 Trustindex verifies that the original source of the review is Google. Absolutely the best company to use. From enquiry to visitation and measure up and fitting I've never known a company more professional and friendly. Fitting was amazing. Done really fast with no mess at all and ftted from the inside.  They fitted four double glazed units and a large patio window unit in total. They even cleaned the glass. Totally professional and as a customer who is undergoing renovation wished all trades people acted the way this company operates. Can't be happier and wouldn't hesitate to recommend
  
 
      Posted on Google  
   
   paul shaw 
 
 
 
 Trustindex verifies that the original source of the review is Google. Great experience, Could not be more helpful, And staff were exceptional 👌
  
 
      Posted on Google  
   
   Antonella Macerollo 
 
 
 
 Trustindex verifies that the original source of the review is Google. There are not enough words to describe the competence, the skills and the professional behaviour of this amazing company. Karl came to give an overview of what I needed to repair of my 10 windows. His brother came with another colleague to change the hinges of my 2 windows which were more than 20 years old and the vent of one window. Simply amazing job, in 40 minutes the jobs were done. I would highly recommend this company for any type of repair of windows. I will contact them again.
  
 
      Posted on Google  
   
   Prince Joseph 
 
 
 
 Trustindex verifies that the original source of the review is Google. Excellent company. They sort out our windows  quickly for a very good price. I recommend 100%.
  
 
      Posted on Google  
   
   Wheres Wally 
 
 
 
 Trustindex verifies that the original source of the review is Google. Quick same day service to unlock my jammed door. Friendly serviceman no gimmicks, fixed my door within 10 mins and was very good price. Would reccomend and use again if needed. Thank you.
  
 
      Posted on Google  
   
   Alistair Thew 
 
 
 
 Trustindex verifies that the original source of the review is Google. Had a UPVC window with a broken hinge. Called before Xmas, and they offered a number of available dates for them to do the work. Arrived promptly on the agreed day and fixed the window within 20 minutes. Provided an invoice and could pay cash, bank transfer or cheque. Happy with the work and would recommend the service.
  
 
      Posted on Google  
   
   Julia Youngman 
 
 
 
 Trustindex verifies that the original source of the review is Google. I called Liverpool Window Repairs to get a quote for replacing some misted glass in our UPVC front door after seeing their great reviews on Google. I spoke to Karl and he was really friendly and helpful. The whole process was straightforward, stress-free and professional and I would certainly recommend them to anyone looking for a window repair company.
  
 
  
  
 
 
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